go behind the beans
You asked questions. We have answers.
Why Is Our Coffee The Best?
We only use specialty grade coffee which is the top 10% of all arabica coffee grown around the world. We also have extensive quality control process for every single batch coming out of our roaster to ensure you get the best and freshest cup of coffee.
Why Blended Coffee?
Blending is a tool we use to bring out the best of the coffees we are using, we can create a very balanced and consistent flavor without worrying about the variance of the different lots or time of year the coffee is harvested.
What Shipping Carriers Do You Use?
We primarily use UPS but, we do ship using USPS as well.
How Can I Track My Order?
We will email you a tracking number once your order has been handed to the shipping carriers.
How Can I Change My Order After It’s Been Placed?
Email our customer service if there has been a mistake on your order. The email address is email@example.com. You can also call or text us at
How Do I Return An Item Or Receive A Refund?
Call or text customer service at . You can also email customer service at firstname.lastname@example.org, We can help with making your order correct.
How Do I Edit My Subscription?
Call or text customer service at . You can also email customer service at email@example.com, We will change your subscription order and send you a confirmation by email.
How Safe Is It To Order Online?
Our coffee is fresh roasted and shipped within a couple of weeks if not the same week that you place an order. You will always get fresh roasted coffee whether you want whole beans, ground, or K-cups.
How Should I Store This Coffee? How Long Will It Last?
In an air tight container in a cool dark place, just like a potato Do not freeze or refrigerate the coffee as this will let moisture build up in the coffee.